Customer Service & Document Staff - Export-Import Logistics

Join PT Cnl Logistics Indonesia, a leading player in the manufacturing, transportation, and logistics sector, as a Customer Service & Document Staff. In this dynamic role, you will play a pivotal part in ensuring seamless export-import operations, providing exceptional customer service and managing critical documentation. Based in Bekasi, Jawa Barat, this position offers a competitive salary of IDR 4,000,000 - 7,000,000 per month, along with opportunities for professional growth and development.

As a Customer Service & Document Staff, you will be the first point of contact for clients, handling inquiries, complaints, and requests with professionalism and efficiency. You will also manage and process export-import documents, including invoices, packing lists, and bills of lading, ensuring accuracy and compliance with international trade regulations. This role is ideal for someone looking to build a career in logistics, with a focus on customer satisfaction and operational excellence.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Manage and process export-import documents, including invoices, packing lists, and bills of lading, ensuring accuracy and compliance with international trade regulations.
• Coordinate with internal teams and external partners to facilitate smooth export-import operations.
• Maintain and update client records and documentation in a secure and organized manner.
• Assist in resolving client complaints and issues, working towards positive resolutions.
• Participate in training and development programs to enhance skills and knowledge in logistics and customer service.
• Stay updated on industry trends, regulations, and best practices in export-import logistics.
• Contribute to the team's goals by maintaining high standards of efficiency and accuracy.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service or a related role in logistics.
• Proficient in English, both written and spoken, as it is required for international trade communications.
• Familiarity with export-import documentation and international trade regulations.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail and a commitment to accuracy and quality.

🛠️ Keahlian

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