Customer Service Officer (Logistics) - Bali

Are you a problem-solver with a passion for logistics and customer service? Tidy Maintenance & Engineering Pte Ltd is seeking a dynamic Customer Service Officer (Logistics) to join our growing team in Bali! In this role, you’ll be the backbone of our customer service operations, ensuring seamless logistics solutions for our clients. With a strong focus on customer satisfaction and operational efficiency, this position is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with both internal and external stakeholders.

Based in Bali, you’ll work closely with our team to manage and resolve customer inquiries, coordinate logistics operations, and ensure that our services meet the highest standards of quality. This role offers excellent opportunities for professional growth and development, with the chance to work on diverse projects and contribute to the success of our company.

If you’re ready to take on this challenge and are eager to make a difference in the logistics industry, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Managing and resolving customer inquiries related to logistics services.
• Coordinating with internal teams to ensure timely and efficient delivery of goods.
• Monitoring and improving customer service metrics to enhance overall satisfaction.
• Utilizing CRM systems such as Salesforce to track and manage customer interactions.
• Providing training and support to other customer service representatives.
• Collaborating with the logistics team to optimize delivery routes and schedules.
• Ensuring compliance with company policies and procedures.
• Participating in team meetings and contributing to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service or logistics.
• Strong knowledge of logistics operations and industry best practices.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid driver’s license and reliable transportation.

🛠️ Keahlian

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